A transformation has swept over the All Keys Computers and More storefront in Marathon, now boasting fresh ownership and management. Retaining their trusted cell phone, tablet and laptop repair offerings, the team has also introduced brand new services. Positioned as a premier computer and network resource center for the entire Florida Keys, the store, located at 5160 Overseas Hwy., prides itself on exceptional customer service and says its team employs a straightforward approach to fixing the complex problems that stump other technicians.
“We are a managed service provider (MSP) called Essential Net Solutions, and have now acquired the former company but have kept the same name,” said owner Randy Redmond. For the uninitiated, MSPs are third-party companies capable of remotely managing their customers’ IT infrastructure and systems.
“ENS has a lot of current clients all over the Keys, so when we found out that the former owner was selling, we thought it would be a good opportunity to serve the community and serve the Keys in a lot of different ways,” Redmond said. “Having a storefront allows customers to walk in if they have cell phone or laptop troubles, as well as allows folks to make appointments for one of our technicians to come to them.”
All Keys Computers and More stocks an array of TVs, catering to both homes and businesses across the Keys. Their comprehensive audio and visual services for residential and commercial spaces include seamless upgrades, short-notice projects, customizable Wi-Fi and sound systems, point-of-sale installations, security camera setups, intricate wiring and seamless Bluetooth capabilities.
“A lot of people in the Keys need help setting up their systems such as when they move into a new home or start a business,” said Redmond. Along with installing the aforementioned systems, the company can help with wiring and Bluetooth solutions such as smart devices.
“Sometimes customers need help with the latest technology, and they may be hesitant because they don’t understand it,” Redmond said. “We are definitely here to help, as there really isn’t any technology we can’t handle.”
All Keys Computers and More functions as a comprehensive technology solutions provider, including proactive network monitoring to prevent issues before they arise; strategic IT consulting to align technology with business goals; and robust cybersecurity measures to safeguard valuable data.
To minimize costly downtime, All Keys offers not just reactive fixes, but also preventative maintenance, software updates and hardware upgrades to optimize performance and longevity. The company maintains a 24/7 emergency technician as a commitment to minimizing disruption, while phone support provides readily-accessible assistance for everyday technical queries.
“We understand that trying to get things done and repaired can be difficult and challenging living in the Keys as there are limited resources,” said store manager Delvis Carillo. “We want to be that one-stop shop for all your technology needs. Give us a call or stop on in and we can try and figure out a solution to whatever technology issue you are having. Even if it’s as simple as programming your robot vacuum or installing the latest air-conditioning thermostat – we are definitely here to help.”
All Keys Computers and More is open Monday through Saturday from 8 a.m. to 5 p.m.
More information is at allkeyscomputers.com, via email to info@allkeyscomputers.com or at 305-743-1875.
