A new payment system in the county tax collector’s office allows Monroe County residents to renew registrations online and pick up their decals the same day, said tax collector Sam Steele.
RenewExpress lets residents renew vehicle and vessel registrations directly through the Monroe County Tax Collector’s website rather than through the Florida Highway Safety and Motor Vehicles (FLHSMV) website.
An additional service, called ExpressLane, allows residents to prepay for their renewals online and schedule a same-day or next-day pickup at the office location of their choice. Previously, the only online option residents had was to renew registrations through FLHSMV and then wait up to 10 days for the documents to be mailed.
“It has never been easier to renew vehicle and vessel registrations in Monroe County,” said Steele. “In addition to receiving a courtesy renewal notice in the mail with a QR code that directs people to our website, we will also send reminder emails that the renewal period is approaching.”
There is no appointment needed to pick up decals. The customer will simply select “Prepaid Registration Renewal” on the kiosk in the lobby and then receive a ticket number. This ticket number has priority in the queuing system, so if all of the customer service representatives are serving a customer at that time, the ticket number will be called immediately after one of the transactions is completed. The individual designated as the person picking up the decal during the online payment process will present their identification and walk out with the preprinted registration in hand within seconds.
The registration renewal system is the latest service enhancement implemented by Steele since he took office in January 2021. Earlier this year, he installed special title printers at each office location, so Monroe County residents can pick up printed titles at the location most convenient for them.
“The mission statement of the Monroe County Tax Collector’s Office is to exceed expectations in
customer service. Our team strives to provide the efficient, quality customer service experience that our constituents know and deserve. We are always trying to think of ways to make services quicker and more convenient for the public,” Steele said.More information is at MonroeTaxCollector.com and on Facebook.
