Medicare patient survey rates hospital
Fishermen’s Community Hospital recently received a four-star rating (out of five stars) from the new federal government Centers for Medicaid and Medicare (CMS) assessment of patient satisfaction with hospital care. More stars indicate better quality care.
The star ratings make it easier for consumers to use the information on the CMS websites and spotlight excellence in healthcare quality. There are 12 star ratings categories– 11 for specific measures and one overall measurement– included in the assessment.
“This is a significant and positive endorsement from our patients that Fishermen’s is providing high quality care,” said Hal Leftwich, Fishermen’s CEO. “Since our transition to a community based, not-for-profit hospital, we have focused on delivering the best possible health care to all our patients, and this CMS assessment confirms that our efforts have been successful.”
Leftwich noted that Fishermen’s scored above the Florida state rankings in 10 or the 11 specific measures and tied on the other one. “In addition, we beat the national average in nine out of 11 measures!” he said.
Some of the specific measures of patient satisfaction included:
• Patients who reported that their nurses and doctors “always” communicated well.
• Patients who reported that their pain was “always” well controlled.
• Patients who reported “yes” they would definitely recommend the hospital.
• Patients who reported their room and bathroom were “always” clean.
To calculate the ratings, patient survey responses from one hospital were compared to other hospitals. Regardless of size, all US hospitals that admit Medicare patients were included in the assessment.
“I want to thank our patients for their confidence in our hospital and our community for its ongoing support,” said Peter Chapman, Board Chair. “I also want to congratulate our entire hospital family – doctors, nurses, technicians, administrative and support staff, and our volunteers – for their unwavering commitment to high quality health care. We will use this recognition to challenge ourselves to provide even better care.”
To see complete details of the report, go to: www.hcahpsonline.org/
Fishermen’s Community Hospital is a nonprofit organization located in the Middle Keys community of Marathon. If offers a modern emergency department, a full array of diagnostic and laboratory services, an intensive care unit, inpatient and outpatient surgery, physical and occupational therapy, pharmacy, and primary care offices in Marathon and Big Pine Key.