KEYS PHONE AND INTERNET SERVICE DISRUPTED AFTER TRUCK DOWNS LINES

Utility crews from Comcast and AT&T repairs lines that were taken down by a garbage truck around 8 a.m. on Thursday. JIM McCARTHY/Keys Weekly

Internet and phone service was out for a vast portion of the Keys throughout Thursday morning after a garbage truck knocked down lines on Plantation Key in Islamorada. 

The Monroe County Sheriff’s Office’s Corey Bryan says the truck was pulling out when it hit the lines near the Sands of the Keys, MM 86.4, bayside, around 8 a.m. John Ribble, who works at Sands of the Keys, says he was told excess wire blew down just enough from the storm that the truck unknowingly yanked it down when it was pulling out. 

Utility crews from AT&T and Comcast were on the scene throughout the morning as they moved the downed wires from the road and restored them. Some 10 trucks were on the scene as traffic slowly moved past the scene. 

Internet and cellular service began to return to customers from Islamorada south to Key West around noon. In all, the work took around four hours to restore phone and internet service.

Service lines are pulled down near Drift Boutique in Islamorada.
Jim McCarthy
Jim McCarthy is one of the many Western New Yorkers who escaped the snow and frigid temperatures for warm living by the water. A former crime & court reporter and city editor for two Western New York newspapers, Jim has been honing his craft since he graduated from St. Bonaventure University in 2014. In his 4-plus years in the Keys, Jim has enjoyed connecting with the community. “One of my college professors would always preach to be curious,” he said. “Behind every person is a story that’s unique to them, and one worth telling. As writers, we are the ones who paint the pictures in the readers minds of the emotions, the struggles and the triumphs.” Jim is past president of the Key Largo Sunset Rotary Club, which is composed of energetic members who serve the community’s youth and older populations. Jim is a sports fanatic who loves to watch football, hockey, mixed martial arts and golf. He also enjoys time with family and his new baby boy, Lucas, who arrived Oct. 4, 2022.